Author: Rob Tanenbaum

Hotels at Risk of Losing Sight of Priorities and Chances To Connect With Guests As published on CoStar.com There are moments in life that force us to stop, reflect and feel. More specifically, stop what we are doing, reflect on our actions and decisions and take the time to feel and set a path forward. […]

The Engagement Opportunity Guest service is the bell weather for many a business, and today’s traveler spends a great deal of time researching past experiences of other patrons prior to making a reservation at a hotel or restaurant. While the food may taste great or the guest room is of an exciting décor, the attention […]

Throughout my career, I have been asked what makes a great Hotel General Manager? This is a thought-provoking question as the importance of a strong leader has taken on a new meaning in today’s environment. Adaptability Words like passion, commitment, and understanding always top the list, though adaptability comes to front of mind as we […]