Author: Rob Tanenbaum

The Lost Art of Service

The Engagement Opportunity Guest service is the bell weather for many a business, and today’s traveler spends a great deal of time researching past experiences of other patrons prior to making a reservation at a hotel or restaurant. While the food may taste great or the guest room is of an exciting décor, the attention […]

The New Hotel General Manager

Throughout my career, I have been asked what makes a great Hotel General Manager? This is a thought-provoking question as the importance of a strong leader has taken on a new meaning in today’s environment. Adaptability Words like passion, commitment, and understanding always top the list, though adaptability comes to front of mind as we […]